Terms & Conditions

Last updated: 30 September 2026

1. Introduction

These Terms & Conditions govern the relationship between Lenorah ("we", "us", "our") and any client ("you", "your") who engages our website design, website refresh or business support services. By accepting a proposal, paying a deposit or instructing us to begin work, you agree to these terms.

2. Our Services

Lenorah provides website design and development, website refresh services, and optional ongoing business support to service-based businesses, as agreed individually with each client in a separate scope of work or proposal.

3. Engagement & Scope

The specific services, deliverables, timelines, and fees for each client will be set out in a separate written agreement or proposal. These Terms apply alongside that agreement.

4. Fees & Payment

• Fees are as set out in your individual proposal or invoice.
• For website projects, the payment schedule will be stated in the proposal. Unless agreed otherwise, a 50% deposit secures the project and the remaining balance is due before launch or transfer of final deliverables.
• For ongoing support, invoices are due within 7 days unless otherwise agreed.
• Deposits and payments for work already completed are non-refundable to the extent permitted by law.
• Late payment may result in a pause of services until payment is received.

5. Client Responsibilities

You agree to provide accurate information, content, images, brand assets, approvals and access reasonably required for the project. You confirm that you have the right to use any material you supply. Delays in supplying content, access or feedback may move the project timeline.

Unless your proposal says otherwise, website projects include unlimited revisions during the agreed design phase before final approval. Revisions must remain within the agreed project scope. New features, additional pages, substantial changes of direction or other work outside the agreed scope may be quoted separately.

6. Confidentiality

We treat all client information, account access, and business data as confidential, and will not share it with third parties except as needed to deliver the agreed services.

7. Cancellation

Either party may cancel ongoing services with 30 days' written notice unless a separate agreement says otherwise. Website projects may be cancelled in writing, but fees for work already completed and committed third-party costs remain payable. Any refund of unearned fees will depend on the stage of the project and the individual agreement.

8. Limitation of Liability

Lenorah will perform services with reasonable skill and care, but does not guarantee specific business outcomes, enquiries, revenue, search-engine rankings or uninterrupted operation of third-party services. Nothing in these Terms excludes liability that cannot lawfully be excluded. Subject to that, our total liability relating to a service is limited to the fees paid for that relevant service.

9. Intellectual Property

Once all fees are paid, you receive the rights to the final bespoke deliverables stated in your proposal. Third-party themes, plugins, fonts, stock assets, software and other licensed materials remain subject to their own licence terms. Lenorah retains ownership of pre-existing tools, methods, know-how and reusable components. Unless you ask us not to, we may identify you as a client and display the completed public-facing work in our portfolio and marketing.

10. Third-Party Services & Costs

Domains, hosting, premium plugins, software subscriptions, stock assets and other third-party services are not included unless your proposal expressly says they are. Third-party services are governed by their providers' terms, availability and pricing.

11. Launch & Post-Launch Support

We will carry out reasonable pre-launch checks within the agreed scope. Where a website project includes post-launch support, the duration and limits will be stated in the proposal. Ongoing updates, new functionality or maintenance outside that period are separate services unless agreed otherwise.

12. Governing Law

These Terms are governed by the laws of England and Wales.

13. Contact

Questions about these Terms can be sent to info@lenorah.co.uk.