Privacy Policy

Last updated: 30 September 2026

1. Who We Are

Lenorah ("we", "us", "our") provides website design and development, website refresh services, and optional ongoing business support to service-based businesses. This policy explains how we collect and use personal data from this website and from clients we work with.

2. Information We Collect

• Contact details you submit through our contact form (name, business name, email, message)
• Information shared with us while delivering services (for example website content, account access or business information, as agreed with each client)
• Appointment information you choose to provide when booking a discovery call

3. How We Use Your Information

• To respond to enquiries and provide requested services
• To manage our working relationship with clients
• To improve our website and services

We do not sell personal data to third parties.

4. Legal Basis for Processing

We process personal data based on your consent (e.g. submitting the contact form), the performance of a contract (client services), or our legitimate business interests.

5. Cookies

We do not currently use advertising or analytics cookies on this website. Third-party services you choose to open, such as our scheduling provider, may use their own cookies under their own privacy and cookie policies.

6. Data Sharing

We use trusted service providers to operate our business and respond to enquiries. This includes Formspree for website form submissions and Calendly when you choose to book a discovery call, as well as our email and other business systems where necessary. Those providers process data under their own terms and privacy policies. We only share information where reasonably necessary to provide our services or meet legal obligations.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law.

8. Your Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data, and to object to certain processing. Contact us to exercise these rights.

9. Contact

Questions about this policy or your data can be sent to info@lenorah.co.uk.